I invite you to read this beautiful write-up titled FUMSI Article: An app for every occasion.
People are fantastic at problem solving on the fly. I recently heard about a
group of print engineers who do exactly that using their mobile phones.
The engineers mend printing machines on organisational premises and work
alone. If they come across a problem that they cannot fix with the aid of a
manual, they need access to a colleague in the know. Pre-mobile this would mean
leaving the job and heading back to the office, delaying the completion of the
job. Nowadays they simply take a photo and email it out to colleagues for a
quick answer.
It would take minimal effort to build a store of photos and answers to act as
a central resource and learning tool for new engineers. It goes without saying
that it would be searchable via a mobile site or app.
For BlackBerry users, BBM is a quick, easy and free way to set up a
community. While the information exchanged cannot be captured centrally, it does
offer a very effective way to connect people to people, as thousands of
teenagers will confirm.
